TERMS OF ENGAGEMENT

WELCOME TO RAKI LOVES HAIR + TRICHOLOGY STUDIO

Thank you for visiting our website! We look forward to meeting you and giving you the absolute best in quality hair care, scalp care, and customer service!

With Love,

Raki

Terms of Engagement

GENERAL TERMS

New Clients (and clients I haven't seen in 6 months):

Pricing:

Add-On Services:

MUST book a New Client Consult with their first service [beyond the 6 months].

Prices are subject to increase for any service based on factors such as desired twist/braid size, pattern, hair length, fullness/ density, texture, detangling needs, and the duration of the service.

If your hair requires detangling, removal of a previous style, treatment, trim or any other add-on service you must book these services in addition to your primary, shampoo-included service or inquire with Raki about time available to perform additional services at least 2 days in advance.

Prepping:

Be Prepared: Please arrive with your hair completely detangled. This means free of matting from root to ends. If you need a detangle, give a 48 hour notice to make sure the time is available to serve you properly.

Detangling & Style Removal Fees:

Detangling starts at $35 per half hour.
Style Removal starts at $50 per half hour.

Note: Prices may increase based on hair condition, density, length, and/ or other factors, and final pricing will be determined after the shampoo and final detangling.

Appointment Timing:

Avoid Tight Scheduling: Do not book other appointments directly before or after your visit. While appointments may generally run smoothly and on time, unforeseen delays of 15–60 minutes (or more) can happen. Allowing flexibility in your schedule helps everyone move gracefully through the day.

Late Arrival:

There is a 15-minute grace period. At minute 16, a late fee of $16 begins, plus $1 for each additional minute until you are seated in the styling chair and ready to be served.

For example:
- Appointment at 1:00 PM = Grace period until 1:15 PM, in my chair and ready, no fee
- Arrive at 1:23 PM = 7 minutes late past grace → $16 + $7 = $23 late fee

The total late fee always matches the total number of minutes you are late.

Raki’s Late Policy:

If I am late serving you because I am serving another client, I will try my best to give one hour's notice, but there will be no discount.

Client’s Late Policy:

If you arrive beyond the 15 minutes and I am ready to serve you: You will be charged $15, plus $1/min until seated and ready to be served.
If you arrive late and I am serving another client, I will try my best to give one hour's notice. There will be late fee nor discount.

Fees:
After the grace period (15 mins): $16 + $1/ min until you are ready to be served

Cancellations:

Free Cancellation Window: You may cancel your appointment without penalty up to 24 hours before your scheduled time.

Example: For an appointment scheduled on 4/2 at 2 PM, you must cancel by 4/1 at 1:59 PM to avoid fees.

Late Cancellations: If you cancel after the free cancellation window, you will be charged 50% of the service cost.

No-Shows:
Failure to attend your appointment without notice will result in a charge of 100% of the service cost.

PRIORITY RESERVATION TERMS

DETAILS

Priority Reservation is a Membership program that offers 1 set rate for your care and always includes trims, and 1 hair treatment or scalp treatment as needed. Price and complementary hair and scalp treatments will be determined based on the current hair and scalp condition and needs.

As a standing client the expectation is that you are present 100% of the time (except holidays, birthdays, and illness). There is a 3 appt probationary period - no missed appointments during visits 1 - 3, reservation may be canceled entirely. Cancel or reschedule at least 48hr in advance.

Do not miss - Priority reservation will be canceled immediately with notification
Cancel/ reschedule at least 48 hr before your scheduled reservation
No call/ no show cancels reservation immediately (with the option to appeal via text)
Reservation fee for 6 month term: $150 (one time, non-refundable)
15 -30 min grace period**
Prices vary per service
Come detangled or book detangle/ takedown service

Pricing:

Priority Reservation pricing depends on the frequency at which you booked your appointments.There is a non-refundable Priority Reservation Fee of about $15/ appointment booked within your Priority Reservation. This means the Priority Reservation Fee amount will be equal to the number of appointments booked in your Priority Reservation multiplied by $15.

Here is a model:

6 month Term (double the cost for a 1 year term)
- 4 week frequency is about 7 appointments. Priority Reservation Fee is $105 (7*15)
- 3 week frequency is about 9 appointments. Priority Reservation Fee is $135 (9*15)
- 2 week frequency is about 13 appointments. Priority Reservation Fee is $195 (13*15)
- 1 week frequency is about 26 appointments. Priority Reservation Fee is $390 (26*15)

Payments:

There is an initial reservation fee of $150+.

Payment is due after each appointment.

Monthly prepayments are available upon request.

No refunds - prepaid appointments must be booked and honored or forfeited after 6 months.

Late Arrival:

There is a 15 minute grace period and a fee of $16 at 16 mins late plus $1/ minute until ready to serve (Raki) or be served (client).

Raki’s Late Policy:

If I have left the premises and arrive beyond the 15 minute grace period: You receive a $16 discount at 16 mins late, plus $1/ minute until I am ready to serve you.
If I am late serving you because I am serving another client, I will try my best to give one hour's notice, but there will be no discount.

Client’s Late Policy:

If you arrive beyond the 15 minutes and I am ready to serve you: You will be charged $16 at 16 minutes, plus $1/min until seated and ready to be served.
If you arrive late and I am serving another client, I will try my best to give one hour's notice, but there will be no discount.

Fees:

After the grace period: $16 + $1/ min until you are ready to serve or be served

PR Cancellations:

48+ hours notice: No fee.

48–12 hours notice: 50% of appointment cost.

Less than 12 hours: Full appointment cost.

PR No-Shows:

No-shows result in immediate reservation termination unless resolved within 48 hours.
Cancellation fees must be paid before rebooking.

Rescheduling:

Rescheduling is allowed 48 hrs in advance but the new requested day and time may not be available.

No appt is guaranteed except those established during the initial PR Assignment.
Frequent rescheduling may lead to a probationary period or termination.

Terminating a Priority Reservation:

Reservations may be terminated at any time (must be in writing: via text or email and Priority Reservation Cancellation form). No penalty applies, and clients may re-enroll during open enrollment periods (currently November and May).

Probationary Period:

The first three appointments are considered a probationary period. Missing any of the first 3 appointments may prompt a review of your reservation.

Note: Exceptions apply for instances that are beyond your control that include, but are not limited to illness (yourself or someone that you provide primary care for) death, vacations, holidays, and other exceptions may be approved upon written notice via email or handwritten letter signed by you and given to Raki.

What does it mean to review your reservation? This simply means that your reservation details will be reconsidered and reevaluated based on your current or previous adherence to the terms outlined here.

During this process:

1. Raki will communicate with you via phone, email, text, or in person regarding your availability

2. An update to your reservation may be made the same day.

3. You may be offered alternative options, placed under a new probationary period, or presented with an agreement that works amicably for both parties.